FAQ
Registration
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- How can I change my email address?
- To change your e-mail address log-in to our homepage or if you are already logged in click „my account“. Here you can change your e-mail address at „ change e-mail address“.
- Why do I have to state an additional delivery address?
- You do not have to state an additional address but you may save up to 5 delivery addresses in your account. These can be different from your billing address if for example you want to send tickets as a gift or you are not at home during the day and you want them delivered to your office address or your secondary residence.
You can save up to 5 delivery addresses with names (e.g. home, work....) and then choose the appropriate address for delivery. - I forgot my Password - what can I do about it?
- If you have forgotten your password simply click „log in“ on our homepage and next to the log in area there appears the prompt „forgotten password?“ You then receive an e-mail at the designated e-mail address with instructions of what to do.
For data protection reasons Eventim.yu does not send passwords via e-mail in this case you receive a code (link) with which you can reset or change your password.
Shopping process
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- Why can't I find the event of my choice in the category search?
- Because of the merging of several systems it can happen in the first few months of the new platform that not all events are shown in the right categories. Therefore please always try the quick search or the detailed search without the use of category if you can’t find an event under category.
